Member Services Agreement

Introduction

THIS AGREEMENT is entered into as of the date of enrollment (the “Effective Date”) by and between Higher Levels LLC, a Wyoming corporation with its principal place of business at 1621 Central Ave, Cheyenne, WYOMING, WY 82001, United States (the “Company”), and the individual enrolling (the “Member”).

1. Services:

The Company provides training (the "Program") that is focused on getting Members career results, and the Program may be updated or revised from time to time at the Company's sole discretion.

2. Membership Terms:

Membership is valid for the period stated upon enrollment ("Membership Term") and if applicable, will automatically renew for additional periods of the same duration unless either party provides notice of non-renewal at least thirty (30) days prior to the end of the then-current term.

3. Payment Terms:

Member agrees to pay the membership fee in accordance with the payment terms and pricing presented upon enrollment.

4. Member’s Commitments:

Member agrees to use the Program in accordance with all applicable laws and regulations and the Company's policies and procedures. Member agrees to act respectfully and contribute positively to the Program.

At Higher Levels, we care deeply about our student experience. Our dedication lies in upholding principles of courtesy, inclusivity, and kindness. It is our expectation that the manner in which we engage in communication at Higher Levels will consistently mirror these principles.

All students agree to abide by the Higher Levels communications policy, which forbids the following:

• Harassment or discrimination of any kind, including but not limited to race, gender, age, religion, sexual orientation, or disability;
• Offensive or abusive language, personal attacks, or threats towards fellow users, staff, or any individuals;
• Solicitation or self-promotion of any kind for any reason on either your own or on behalf of any other person or entity, directly or indirectly.
• Posting or sharing of explicit, inappropriate, or offensive content;
• Unauthorized sharing of confidential company information;
• Spamming or self-promotion of any kind;
• Violation of any applicable laws or regulations in our communication channels.

To create a welcoming and inclusive environment that promotes learning, collaboration, and positive engagement, please keep to the following communication guidelines:

• Be respectful and treat others with respect, kindness, and empathy;
• Foster positivity and try to keep discussions positive, encouraging, and supportive;
• Stay on topic and keep conversations focused on the program content and objectives;
• Embrace different perspectives, respect diverse opinions, and engage in constructive discussions.

Higher Levels may suspend additional services or immediately terminate them indefinitely, and in some cases pursue legal action if: (i) you use the services in a way that disrupts or threatens the services or violates the Higher Levels communication policy; (ii) we determine, in our sole discretion, there is evidence of fraud or solicitation with respect to your account; (iii) we receive notice or we otherwise determine, in our sole discretion, that you may be using services for any illegal purpose or in a way that violates the law or violates, infringes, or misappropriate the intellectual property rights of any third party; (iv) we receive notice from any creditor or bank of a dispute related to your account (this results in an immediate lifetime ban from all services alongside permanent removal of all licenses.)

5. Confidentiality:

All information provided within the Program is confidential and should not be disclosed to third parties without the express consent of the Company.

6. Intellectual Property:

Content published on this website (video content, digital downloads, images, texts, graphics, logos) is the property of the Company and/or its content creators and protected by international copyright laws. You cannot download or share any of our course content or we will proceed to prosecute those who do. If you wish to use any of the content on our website then contact us at support@higherlevels.com for permission.

All materials and content provided in the Program are owned by the Company and are protected by intellectual property laws. No rights or licenses are granted to the Member except as expressly set forth in this Agreement.

7. Refund Policy:

We understand the importance of ensuring that our Members achieve their desired outcomes. As such, we offer a 14-day refund policy for Members. We require that you commit to the process and take our instructions seriously. As a Higher Levels Student, we expect you to be an active participant in your own success and put significant effort into your own growth and your job search/development.

Our refund policies are for students who are not seeing the intended Results after having followed the instructions within our programs, attended the live coaching sessions, and having taken the necessary actions as the program outlines. ‘Results’ refer to interviews (Tech Sales Ascension) or performance improvement in-role (SDR Accelerator/AE Mastery.) Note that we have no control over who companies decide to ultimately hire and/or promote. Much will depend on the student’s learning ability, communication skills, ambition, work ethic, how they present themselves, etc. These are all elements we teach our students how to vastly improve in a short period of time, but ultimately these are areas that we are unable to supervise to their full extent. We care deeply about student satisfaction and simply ask students to provide documentation that they’ve given the course/program material a fair attempt and still not seeing any intended Results.

If you believe you qualify for a reimbursement according to the Higher Levels Refund Policy for the Program you enrolled in, you must provide a written notice alongside documentation that you have met all the requirements set forth in these Terms and have not received any results to team@higherlevels.com within fourteen (14) days following the purchase date. The request must, at a minimum, include:

• Your full name & email address;
• Your payment receipt and payment details (documents that confirm that you fully paid for the Higher Levels program);
• Proof that you have satisfied all eligibility requirements for the respective Program as set forth in the requirements further below. It is your burden to prove you qualify for each section of the Higher Levels Refund Policy. Higher Levels has no obligation to preserve any records related to your Higher Levels Refund Policy qualification.

Failure to submit all required information within the required fourteen (14) day period following the expiration date of the Refund Policy is grounds for denial of the Refund Policy. Students are expected to provide full documentation at the time of withdrawal to request a refund. Our goal is to ensure that all students have a fair opportunity to achieve success with our coaching and we are here to help you every step of the way. Higher Levels reserves the right to request additional documentation necessary to assess your eligibility.

Full and partial refunds upon cancellation or withdrawal may be given only in the circumstances, and using the published Policy, applicable to Programs. Other than stated in our Refund Policy, Higher Levels does not guarantee refunds on any fees or charges related to Higher Levels Programs including, without limitation, for lack of usage, dissatisfaction or/and in case of Student´s violation of Higher Levels Membership Terms.

All other requests for refunds made in good faith will be considered and resolved by Higher Levels only at its sole discretion.

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7.1 TECH SALES ASCENSION REFUND POLICY:

1. You must complete 75% of the core curriculum (not including any freeze, pause, or extension granted to you by Higher Levels.)

2. You must be active in your job search. This means that you must apply (keeping written proof of all submission or email confirmations) to at least ten companies for Qualifying positions and reach out to three or more relevant sales management/leadership personnel with Qualifying titles within each organization. Messages must be tailored individually to each person, as instructed in the course, and done in earnest.

2a. “Qualifying Position” is defined as any on-site, hybrid, or remote role that is or is substantially similar in nature to the following:

• Sales Associate, Sales Consultant, Sales/Business Development Representative (SDR/BDR), Tech Sales or Inside Sales Representative, Outside Sales Representative

2b. "Qualifying Title" is defined as any title that is or is substantially similar in nature to the following:

• Business/Sales Development Managers/Directors, Regional Sales Manager, Director of Sales, Vice President (VP) of Sales, Head of Sales

3. Unless already above 500+ connections on LinkedIn, you must be active in building your network to reach a higher number of connections as outlined in the Program.

4. You should have updated your Resume and LinkedIn profile in accordance with the Program outline.

5. We take supporting our students very seriously and have included numerous weekly live Q&A sessions where students may receive live direct coaching from instructors. You must actively participate in learnings and seek feedback if struggling, with a requirement of having to attend at least two weekly live Q&A meetings.

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7.2 SDR ACCELERATOR REFUND POLICY:

1. You must complete 50% of the core curriculum (not including any freeze, pause, or extension granted to you by Higher Levels.)

2. You must be active in your implementation of the strategies outlined in the Program. This means that you must fill out the relevant 'SDR Accelerator Workbook' and provide documentation for your efforts in implementing the teachings inside the Program. The workbook must have been filled out in earnest and not in sole attempt of obtaining a refund.

3. We take supporting our students very seriously and have included a weekly live Q&A session where students may receive live direct coaching from instructors. You must actively participate in learnings and seek feedback if struggling, with a requirement of having to attend at least one Q&A meeting.

4. You must always act with reasonable and good faith efforts to improve your sales skills. In case you become disabled under the Social Security Act during the Refund Policy period and would like to claim the Refund Policy based on disability, you will need to provide documentation showing that you have been found to be disabled by the Social Security Administration due to a condition that began or deteriorated after the date of acquiring the training program and that the disability is expected to be permanent. Disability means a determination by the Social Security Administration that you are disabled.

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7.3 AE MASTERY REFUND POLICY:

1. You must complete 50% of the core curriculum (not including any freeze, pause, or extension granted to you by Higher Levels.)

2. You must be active in your implementation of the strategies outlined in the Program. This means that you must fill out the relevant 'AE Mastery Workbook' and provide documentation for your efforts in implementing the teachings inside the Program. The workbook must have been filled out in earnest and not in sole attempt of obtaining a refund.

3. We take supporting our students very seriously and have included a weekly live Q&A session where students may receive live direct coaching from instructors. You must actively participate in learnings and seek feedback if struggling, with a requirement of having to attend at least one Q&A meeting.

4. You must always act with reasonable and good faith efforts to improve your sales skills. In case you become disabled under the Social Security Act during the Refund Policy period and would like to claim the Refund Policy based on disability, you will need to provide documentation showing that you have been found to be disabled by the Social Security Administration due to a condition that began or deteriorated after the date of acquiring the training program and that the disability is expected to be permanent. Disability means a determination by the Social Security Administration that you are disabled.

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PAYMENT PLANS:

Refund Policies are not applicable to students who signed up on a payment plan. Students who signed up using a payment plan with us to pay for their Program or other services are not eligible for any refund and are expected to fulfill their duties to pay any outstanding debt in accordance with state and federal laws.

8. Limitation of Liability:

The Company's total liability under this Agreement shall not exceed the total fees paid or payable by the Member for the Membership Term during which the event giving rise to the claim occurred.

9. Payment Plans:

When choosing the payment plan to purchase a course, you agree to allow Higher Levels to automatically charge your bank card on the recurring schedule that is described on the sales page. This consists of your initial payment plus any additional payments in accordance with the payment plan. If a payment fails, Higher Levels will automatically keep retrying to process your card. Access to the course will be removed until the payment is successful. The payment plan is not a subscription and cannot be canceled or refunded. Failure to pay your outstanding balance directly with Higher Levels will be marked as delinquent and turned over to a collections agency for retrieval of any outstanding balances.

10. Governing law:

This Agreement shall be governed by and construed in accordance with the laws of the state of Wyoming.

11. Dispute Resolution:

Any dispute arising from this Agreement will be resolved through mediation. If mediation is unsuccessful, the dispute will be submitted for binding arbitration under the rules of the American Arbitration Association.