Member Services Agreement

Introduction

THIS AGREEMENT is entered into as of the date of enrollment (the “Effective Date”) by and between Guji Recruiting LLC, a Texas corporation with its principal place of business at 303 W 5TH STREET, 3500, AUSTIN, TX 78701, United States (the “Company”), and the individual enrolling (the “Member”).

1. Services:

The Company provides training (the "Program") that is focused on getting Members career results, and the Program may be updated or revised from time to time at the Company's sole discretion.

2. Membership Terms:

Membership is valid for the period stated upon enrollment ("Membership Term") and if applicable, will automatically renew for additional periods of the same duration unless either party provides notice of non-renewal at least thirty (30) days prior to the end of the then-current term.

3. Payment Terms:

Member agrees to pay the membership fee in accordance with the payment terms and pricing presented upon enrollment.

4. Member’s Commitments:

Member agrees to use the Program in accordance with all applicable laws and regulations and the Company's policies and procedures. Member agrees to act respectfully and contribute positively to the Program.

5. Confidentiality:

All information provided within the Program is confidential and should not be disclosed to third parties without the express consent of the Company.

6. Intellectual Property:

Content published on this website (video content, digital downloads, images, texts, graphics, logos) is the property of the Company and/or its content creators and protected by international copyright laws. You cannot download or share any of our course content or we will proceed to prosecute those who do. If you wish to use any of the content on our website then contact us at team@higherlevels.com for permission.

All materials and content provided in the Program are owned by the Company and are protected by intellectual property laws. No rights or licenses are granted to the Member except as expressly set forth in this Agreement.

7. Refund Policy:

We understand the importance of ensuring that our Members achieve their desired outcomes. As such, we offer an action-based 14-day refund policy for Members who meet the following criteria:

• Complete 50% or more of the video course work.
• Message hiring managers of at least 10 companies, demonstrating that you have taken action but have not achieved the desired results from the course.
• Share a link to your updated LinkedIn profile and resume that have been tailored to a tech sales role.

To apply for a refund, please email team@higherlevels.com with the following information:

• Proof of completion of 50% or more of the video course work.
• A list and screenshots of the 10 companies you have messaged, along with the hiring managers' names and contact details.
• A link to your updated LinkedIn profile and resume.

Please note that refund requests must be submitted within 14 days of the purchase date. Once we have reviewed your request and determined that you meet the criteria, we will process the full refund. Our goal is to ensure that all students have a fair opportunity to achieve success with our online course and we are here to help you every step of the way.

All other requests for refunds made in good faith will be considered and resolved by Higher Levels only at its sole discretion.

For further clarification or assistance, please contact us at team@higherlevels.com

8. Limitation of Liability:

The Company's total liability under this Agreement shall not exceed the total fees paid or payable by the Member for the Membership Term during which the event giving rise to the claim occurred.

9. Governing law:

This Agreement shall be governed by and construed in accordance with the laws of the state of Texas.

10. Dispute Resolution:

Any dispute arising from this Agreement will be resolved through mediation. If mediation is unsuccessful, the dispute will be submitted for binding arbitration under the rules of the American Arbitration Association.